Woodforest has received reports of fraudulent phishing emails appearing to be from our online banking system or notification service. These phishing emails instruct the recipient to click or follow a link, and then update account information, view a message, or take other action.
Remember, Woodforest will NEVER ask you to provide or verify account or login information by email, phone or text message.
If you feel you have received a phishing email, do NOT click any links in the email. Forward the email to firstname.lastname@example.org to allow our security team to investigate and shut down the criminal site. If you have clicked a link, and/or provided any personal information, immediately change your online banking password and contact Customer Care at 1-877-968-7962.
Suspect ANY email that requests you click a link in order to enter confidential information to:
Phishing emails project a sense of urgency, with the goal of making you respond quickly. Phishing emails may also contain obvious spelling errors, which help the fraudulent emails avoid spam filters.
To help avoid becoming a victim of a phishing email scam, Woodforest offers the following tips:
For more information regarding protecting your personal information, please review the information on our Woodforest Online Security Center. You will find online security tips, additional steps to take if you suspect you are a victim of online fraud, and examples of fraudulent emails.
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