Apple Pay® Frequently Asked Questions

What is Apple Pay?

Apple Pay is a payments feature integrated into your Apple® device's Wallet app. You can add your Woodforest Debit Card to Apple Pay to make purchases at participating retailers.

Which devices can I use with Apple Pay?

Apple Pay is available on eligible iPhones®, iPads®, Apple Watches®, and Mac® devices using the latest operating systems. For an up-to-date list of eligible devices, please go to www.apple.com/apple-pay..

What Woodforest Debit Cards can I use with Apple Pay?

Consumer and Business Woodforest Debit Mastercard® cardholders can use Apple Pay. Discover® cardholders are not eligible for Apple Pay at this time.

Can I use multiple Woodforest Debit Cards with Apple Pay?

Yes. You can load multiple cards for each Apple Pay-enabled device (iPhone, iPad, Apple Watch). Cards are not shared across devices, requiring that if you want the same card on two different devices, load the card on each device separately.

Is Apple Pay free to use?

Woodforest national Bank does not charge to use Apple Pay. However, be aware that charges from your mobile carrier may apply depending on your data plan.

How do I add my Woodforest Debit Card?

Access the Wallet app on the Apple device and add the Woodforest Debit Card. Follow the Wallet prompts to add your Woodforest Debit Card to the device.

Once your information is verified, you should receive notification that your Woodforest Debit Card is available for use in Apple Pay.

If you are unsure of your card status, please call us at:

  • Toll-Free: 877-878-7229
  • Houston: 832-375-2000

Why am I being asked to verify my Woodforest Debit Card?

For security purposes, you may be asked to provide additional verification to add your Woodforest Debit Card to Apple Pay. If necessary, upon entry of your card information, instructions will display. Follow these instructions to complete the card registration process. Once your information is verified, you should receive notification that your Woodforest Debit Card is available for use in Apple Pay. If you are unsure of your card status, please call us at:

  • Toll-Free: 1-877-878-7229
  • Houston: 832-375-2000

What is a default card, and how do I set my Woodforest Debit Card as the default?

Your Apple Pay default card is the card that is automatically used every time you make a purchase.

Within your device settings, see the Wallet & Apple Pay section to set your default card.

Where can I use Apple Pay?

For both in-store and in-app payments, look for the payment symbol at participating Apple Pay merchants. View the full list of participating merchants at www.apple.com/apple-pay.

How secure is Apple Pay?

Apple Pay's security features aim to make payments more secure than traditional payment methods. For more information on how Apple Pay secures its payments, please go to www.apple.com/apple-pay.

Are my Apple Pay purchases covered by Woodforest's fraud coverage?

Yes. Woodforest Debit Card purchases made through Apple Pay are monitored by the Woodforest fraud and risk detection systems - just like your everyday debit card purchases.

If you believe your account has unauthorized transactions, please call Woodforest Customer Care at:

  • Toll-Free: 1-877-878-7229
  • Houston: 832-375-2000

What if I still have questions or need help with Apple Pay?

For additional assistance, please call Woodforest Customer Care at:

  • Toll-Free: 1-877-878-7229
  • Houston: 832-375-2000

What if my card or device is lost or stolen?

For assistance with a lost or stolen card or device, please call Woodforest Customer Care at:

  • Toll-Free: 1-877-878-7229
  • Houston: 832-375-2000

Where can I learn more about Apple Pay?

To learn more about Apple Pay please go to www.apple.com/apple-pay.

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