At Woodforest, your right to privacy and your online security is extremely important to us.
Below are links to several important documents that you should review prior to using our site or our online banking services. We have also included helpful tips for maintaining online security and articles on current online scams and issues.
Please feel free to contact us if you have any additional questions or concerns.
Internet banking security is a top priority at Woodforest. We utilize state of the art security to protect your information. We encourage you to remain aware of the potential for online fraud and to be prepared to react to any suspicious activity that puts your security at risk. We are providing you with the following information to help you protect yourself and keep your online banking information safe.
The most common type of online fraud involves fraudulent emails sent to random email addresses for the purpose of stealing personal account and financial information, including online banking logon details. This practice is known as "phishing" or "spoofing".
Phishing criminals cast a very broad net by sending thousands of fraudulent emails to random email addresses, knowing that some of their targets will be among the recipients. In the process they end up sending email to many people who aren't customers.
These emails appear to be legitimate and try to entice you to disclose private information. This is done by asking you to reply directly to the email, or by asking you to follow a link within the email to log into an imitation website. Any details you provide may then be collected and used without your knowledge, including your user ID, password and account information.
It's important to note that a phishing attack does not involve a breach of Woodforest security. Phishing criminals rely on unsuspecting customers to reveal their personal account and financial information through fraudulent sources outside of Woodforest's secure online banking system
Woodforest recommends the following to protect you from online fraud.
If you responded to a fraudulent email, contact Woodforest Customer Care at 1-877-968-7962 or visit your local branch immediately.
If you receive an email that says it's from Woodforest, but you suspect it might be a phishing email, forward the entire original email including the original header information to firstname.lastname@example.org .
If you receive a fraudulent "phishing" email, forward the entire original email including the original header information to:
If you suspect your personal information has been compromised, contact any of the following three major credit bureaus to place a fraud alert on your credit file:
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