If you have any questions or inquiries regarding Online Services, please contact us at the following email address or one of the phone numbers below.  Please remember not to include any personal information in an unsecure email, including account number, user ID or passwords. To send a Secure Message, log into your Online Services account and go to the Message Center.

• Email:  support@woodforest.com
• Phone: Toll-Free:  1-877-968-7962 
                Houston: 832-375-2000

We want to know if you are not completely satisfied with the service you received.  If you have a concern or complaint, please contact us at the following:

• Email:  CustomerAdvocacy@woodforest.com
• Mail:     Woodforest National Bank
              Attn: Customer Advocacy and Resolution
              P.O. Box 7889
              The Woodlands, Texas 77387-7889

For Check Verification requests call: 1-888-247-4204

You can receive 24 Hour account information by calling our Telephone Banking System. For easy access, we have a local Houston number and a toll free number for use when calling from outside the area.

Toll-Free: 1-866-226-5724
Houston: 832-375-2100

Please visit your local branch and speak with a retail banker.

Toll-Free: 1-866-682-7045
Houston: 832-375-2002

You can also report a lost or stolen Woodforest Debit Card through online banking services. Log into the online services Web site, click Self Service, and then select Report a Lost or Stolen Debit Card.

Because Woodforest National Bank is proud of our nation’s servicemembers and the sacrifices made, we want you to know about assistance available under the Servicemember Civil Relief Act. Please visit www.militaryonesource.mil or contact us at 1-888-282-2265 to determine your eligibility.