Confirmation Services

Often referred to as VOD, Verification of Deposit or Verification of Assets. Typically sent by Mortgage Lenders, Loan Officers, or other Loan Origination entities to confirm the assets of your applicant before loan terms are extended.

Verify personal account types, balances, opening date, number of days overdrawn and more.

Submit requests through confirmation.com. Mailed, emailed, or faxed requests will not be accepted. Requests are worked in the order of receipt. Please allow 3-5 business days for your request to be completed.

Creditors requesting account information on Woodforest customers to verify certain aspects of a commercial account.

Verification of account type, balance in relative terms (low, moderate, high), opening date, number of days overdrawn. 

Submit requests through confirmation.com. Mailed, emailed, or faxed requests will not be accepted. Requests are worked in the order of receipt. Please allow 3-5 business days for your request to be completed.

Confirmation of account and financial data requested by audit and CPA firms to comply with accounting standards.

Verification of deposit (asset) and loan (debt) balances as of a certain date.

Submit requests through confirmation.com. Mailed, emailed, or faxed requests will not be accepted. Requests are worked in the order of receipt and are typically completed within 2 business days.

Mortgage Quality Control (QC) Audit Firms, QC Audit and Mortgage Departments at banks, Mortgage/QC Audit Departments at non-bank lenders or Mortgage Compliance Managers requesting to evaluate the validity and quality of Woodforest customer financial information used in original underwriting decisions.

Verify the validity of statements and account information provided during the loan application and qualification process.

Submit requests through confirmation.com. Requests are worked in the order of receipt. Please allow 3-5 business days for your request to be completed.

Call: 1-888-247-4204 (toll-free)

Verify information for Woodforest customers receiving medical, public, or housing assistance under state or federal assistance programs.

Submit your request form outlining the data and balances needing verification by fax to 832-375-3101. Include the full account number(s), Social Security Number or Tax ID, and the customer’s authorization for their account information to be released to a third party. The request must be signed by our customer within the 90 days prior to the submission of the request. If your request includes the customer’s Social Security Number or Tax ID only, Woodforest will provide information for all deposit accounts held by the customer. Requests received without a full account number or SSN/TIN will be declined. Please include your return fax number or email address on the request form so we can return the request as quickly as possible.

Woodforest will confirm demand deposit account types (checking or savings), account number(s) (masked), provide current balance(s) as well as average balance(s) for the past 2, 3, 6 and 12 months, open and closed dates, current interest rate, YTD number of NSF items as well as indicate if the account has a joint owner.

CD and IRA account information will include the account number(s) (masked), current balance(s), open and closed date(s), early withdrawal penalty, current interest rate(s) as well as indicate if the account has a joint owner.

Note: Should you require balance confirmation of specific dates, Woodforest can provide balances for up to 4 dates. Please clearly indicate the dates in your request if balances are needed for certain dates.

We are not able to return your original request form. Woodforest will respond with the requested information on a generated report.

Requests are worked in the order of receipt. Please allow 3-5 business days for your request to be completed. Allow additional processing time if statements, withdrawals or check copies are requested.

Verification of customer’s current mailing address for beneficiaries receiving direct deposit of Social Security benefit payments.

Submit your request form requesting the address verification for the beneficiary receiving benefit payments. Include the individual’s name, account number, Social Security Number, and address currently on file in your records. Woodforest will provide our customer’s current mailing address. Please provide a valid address or fax number to receive our response.

Submit requests by fax to 832-375-3101 or by mail to:

Woodforest National Bank
Attn: VOD Department
25231 Grogans Mill Rd, 4th Flr
The Woodlands, TX 77380

Requests are worked in the order of receipt. Please allow 3-5 business days for your request to be completed.