Privacy & Security

Verify Websites Before Providing Any Account and/or Personal Information

Before providing information, look for the padlock icon in the browser's status bar, the symbol for a secure connection. Double-click for verification.

Check Daily/Weekly Email Notifications

Review transactions on a more frequent basis to help manage your account.

Review Statements

Carefully review transaction activity on your financial statements as soon as they are available.

If your paper statement is late by more than a week, check to verify your mailing address and ensure account balances have not been affected.

Install and Keep Virus Protection Software Up To Date

Computer viruses can destroy data, steal private information or funds from your account and affect computer performance. This is why it is important to run full system scans often.

Public WiFi Can Leave You Exposed

Many public WiFi hot spots lack any kind of security making it easier for scammers to listen        in on your activity. Use your home or office internet if possible when accessing your 
financial accounts.

Passwords Are Your First Line of Defense

Using a complex and random password is the easiest way to protect your information. The more complex a password the harder it is for thieves to guess. 

Locking your device behind a password, pin, pattern, or biometric authentication makes it that much harder for an opportunist to access your information.

Ensure Your Contact Information Is Up To Date

Make sure your contact information is up to date so you don't miss any important messages regarding your account(s).

Recognize Scam Attempts and End Communication

Recognize scam attempts and end all communication with the perpetrator.

Create a Family Password or Phrase

Create a shared verbal family password or phrase that only you and your loved ones know.

Search Online for Previous Scam Reports

Search online for the contact information (name, email, phone number, addresses) and the proposed offer. Other people have likely posted information online about individuals and businesses trying to run scams.

Don't Let Urgency Be a Trap

Resist the pressure to act quickly. Scammers create a sense of urgency to produce fear and lure victims into immediate action.

Call Police in Dangerous Situations

Call the police immediately if you feel there is a danger to yourself or a loved one.

Remain Vigilant of Unsolicited Offers

Be cautious of unsolicited phone calls, mailings, and door-to-door services offers.

Never Share Personal Information or Valuables With Strangers

Never give or send any personally identifiable information, money, gold or other precious metals, jewelry, gift cards, checks, or wire information to unverified people or businesses.

Make Sure Anti-Virus and Security Software Is Up to Date

Make sure all computer anti-virus and security software and malware protections are up to date. Use reputable anti-virus software and firewalls.

Enable Pop-Up Blockers and Take Precautions If Any Are Clicked

Disconnect from the internet and shut down your device if you see a pop-up message or locked screen. Pop-ups are regularly used by perpetrators to spread malicious software. Enable pop-up blockers to avoid accidentally clicking on a pop-up.

Be Cautious of Downloads and Email Attachments

Be careful what you download. Never open an email attachment from someone you don't know, and be wary of email attachments forwarded to you.

Take Immediate Action If a Criminal Gains Access To Your Information

Take precautions to protect your identity if a criminal gains access to your device or account. Immediately contact your financial institutions to place protections on your accounts, and monitor your accounts and personal information for suspicious activity.