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Fraud Alerts Fraud Alerts

Debit Card Fraud Alerts

Receive notifications when unusual activity is detected on your Woodforest Debit Card.

How Fraud Alerts Work

Woodforest Debit Card Fraud Alerts are designed to notify you when unusual activity is detected on your Woodforest Debit Card. Woodforest Debit Card Fraud Alerts may include an SMS text message to your mobile device, or an email to the primary address we have on file. We will ask you to respond to the alert letting us know if you authorized the transaction in question.

Your debit card is continuously monitored for transactions that occur outside of your normal transaction activity. This may include:
  • Purchases made at unfamiliar locations
  • Excessive transactions in a short period of time
  • Transactions made during unusual timeframes
  • Purchase patterns that are consistent with previously identified fraud trends

If your debit card is identified as having potentially fraudulent activity we may block your card and a Woodforest Debit Card Fraud Alert may be sent to you to verify the suspicious transaction. If no response is received or we are unable to send a notification via email or SMS, an agent may attempt to contact you by phone in order to verify the transaction. Your debit card may remain blocked until you verify the transaction.


REMEMBER: Woodforest will never ask for your PIN number, One-Time Passcode, or other passwords.
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How to Enroll

How to Enroll

You are automatically enrolled in Woodforest Debit Card Fraud Alerts based on the terms and conditions of your account. Woodforest Debit Card Fraud Alert SMS messages are Free to End User (FTEU). For more information please refer to the Communications Agreement found within your account Terms and Conditions, or within the Woodforest Debit Card Fraud Alert FAQs.

Frequently Asked Questions

Have Questions or Need Support?

Houston: (832) 375-2002
Toll-Free: 1 (866) 968-7962 

Fraud Alerts Fraud Alerts

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Additional Personal Banking Benefits

Online & Mobile Banking

Access your account whenever and wherever with Online and Mobile Banking.(1)

Digital Wallets

Pay with a tap by adding your debit card to Google, Apple, or Samsung Pay.

Debit Card Management

Debit Card Management helps you control when, where, and how your Woodforest Debit Card is being used.

(1) Data rates may apply. See carrier for details.