How Fraud Alerts Work
Woodforest Debit Card Fraud Alerts are designed to notify you when unusual activity is detected on your Woodforest Debit Card. Woodforest Debit Card Fraud Alerts may include an SMS text message to your mobile device, or an email to the primary address we have on file. We will ask you to respond to the alert letting us know if you authorized the transaction in question.
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Your debit card is continuously monitored for transactions that occur outside of your normal transaction activity. This may include: |
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If your debit card is identified as having potentially fraudulent activity we may block your card and a Woodforest Debit Card Fraud Alert may be sent to you to verify the suspicious transaction. If no response is received or we are unable to send a notification via email or SMS, an agent may attempt to contact you by phone in order to verify the transaction. Your debit card may remain blocked until you verify the transaction.
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REMEMBER: Woodforest will never ask for your PIN number, One-Time Passcode, or other passwords. |
How to Enroll
You are automatically enrolled in Woodforest Debit Card Fraud Alerts based on the terms and conditions of your account. Woodforest Debit Card Fraud Alert SMS messages are Free to End User (FTEU). For more information please refer to the Communications Agreement found within your account Terms and Conditions, or within the Woodforest Debit Card Fraud Alert FAQs.
Additional Personal Banking Benefits
Online & Mobile Banking
Access your account whenever and wherever with Online and Mobile Banking.(1)
Digital Wallets
Pay with a tap by adding your debit card to Google, Apple, or Samsung Pay.
Debit Card Management
Debit Card Management helps you control when, where, and how your Woodforest Debit Card is being used.
(1) Data rates may apply. See carrier for details.
