Woodforest Debit Card Fraud Alerts are designed to notify you when unusual activity is detected on your Woodforest Debit Card. Woodforest Debit Card Fraud Alerts may include an SMS text message to your mobile device, or an email to the primary address we have on file. We will ask you to respond to the alert letting us know if you authorized the transaction in question.
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Your debit card is continuously monitored for transactions that occur outside of your normal transaction activity. This may include: |
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If your debit card is identified as having potentially fraudulent activity we may block your card and a Woodforest Debit Card Fraud Alert may be sent to you to verify the suspicious transaction. If no response is received or we are unable to send a notification via email or SMS, an agent may attempt to contact you by phone in order to verify the transaction. Your debit card may remain blocked until you verify the transaction.
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REMEMBER: Woodforest will never ask for your PIN number, One-Time Passcode, or other passwords. |
You may receive an email, SMS text message, or phone call to verify the suspicious transaction(s). If you opt-out of SMS Woodforest Debit Card Fraud Alerts, or no email or invalid email is on file, a Woodforest Debit Card Fraud Specialist may attempt to contact you by phone to verify the transaction.
Send STOP to 96475 from your mobile device. You will receive an unsubscribed confirmation text message.
The Woodforest Debit Card Fraud Alert message frequency may vary per user.
SMS Woodforest Debit Card Fraud Alert example:
FreeMsg: Woodforest Card Fraud Alert Card ending 1234
Did you attempt $15.30 at XYZ Merchant, Seattle WA, US
Reply YES or NO
STOP to opt out
Woodforest Card Fraud SMS alerts sent from 96475 will be a Free to End User (FTEU) message. You can opt out of receiving SMS fraud alerts sent from 96475 at any time by replying the word STOP to 96475. If you reply STOP, you may receive an additional text acknowledging our receipt of your request. For help with SMS, send the word HELP to 96475 or call us at 866-682-7045. Supported carriers for card fraud SMS alerts include but may not be limited to: AT&T, Sprint, MetroPCS, Verizon Wireless, T-Mobile®, and Cricket. Wireless carriers are not liable for delayed or undelivered messages. Wireless data rates and fees may apply to all non-fraud related SMS alerts and messages sent from Woodforest. Message frequency may vary per user.
SMS, or Short Message Service, is a text messaging service for mobile phones or SMS-enabled devices. SMS allows the exchange of short text messages between mobile phone devices or systems designed to communicate with mobile phone devices (such as Woodforest Debit Card Fraud Alerts).
Access your account whenever and wherever with Online and Mobile Banking.(1)
Pay with a tap by adding your debit card to Google, Apple, or Samsung Pay.
Debit Card Management helps you control when, where, and how your Woodforest Debit Card is being used.
(1) Data rates may apply. See carrier for details.