Debit Card Management helps you control when, where, and how your Woodforest Debit Card is being used. Through the Woodforest Mobile app you can:
Misplaced your debit card?(1) Temporarily turn your card off from our mobile app. Once you find it, turn it back on.
Set your transaction limits to help safeguard your card from misuse.
Available options include: in-store, online or phone, ATM, and international.(4)
The Manage Debit Card Service allows you to manage your debit card(s) within the Woodforest Mobile Banking application for Apple and Android devices. With this feature you can:
Turn your card(s) On/Off
Set spending Limits
Allow/Block certain transaction types including:
In-store
Online/Phone
ATM
International
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How to Turn a Card Off and On in Mobile Banking |
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How to Block Transactions by Type in Mobile Banking |
The ability to manage transaction types, set Limits, or turn card(s) On/Off allows you the convenience of managing your debit card(s) for added card security, increased protection against fraudulent activity, and control over spending habits.
We currently do not charge a fee for the Service; however, we reserve the right to change this policy at any time as long as we provide reasonably sufficient notice as to the new charges, as may be required by applicable law and/or regulation. Please note that transaction and card issuance fees related to the debit card still apply.
A pending transaction is already authorized. The Service only impacts transactions authorized after the Card settings are changed. An authorization can take up to several days before it shows pending and/or posted to the Eligible Account.
To the extent possible, Woodforest will decline Eligible Transactions attempted on the card(s). Recurring, pre-authorized, and certain other types of transactions will not be declined. Also, the transaction could be authorized on behalf of Woodforest by a third party when its system is down. This information is covered in the Terms and Conditions.
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How to Turn a Card Off and On in Mobile Banking |
When a card is turned back On, it will function the same way it did before you turned the card Off. If you set any restrictions (Blocks for certain transaction types or Limits) prior to turning your card Off, those restrictions will still be in effect once the card is turned back On.
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How to Turn a Card Off and On in Mobile Banking |
Yes. You can perform a balance inquiry or deposit a check at any ATM as these card transactions are not eligible for the Service.
You can contact us at 1-877-968-7962 (toll free) to have the card settings updated.
No. If the card is lost or stolen, you must still contact Woodforest National Bank to notify us so we can close the card. While turning Off the card may reduce unauthorized activity, this setting does NOT close the card in the event it is lost or stolen.
For assistance with a lost or stolen card, contact Woodforest National Bank immediately. You may also set your card to Off in order to reduce unauthorized activity until you are able to contact Woodforest; however doing so does not prevent all further transactions from authorizing, settling, or posting to the Eligible Account.
To the extent possible, Woodforest will decline all Eligible Transactions for the type Blocked (for instance, all in person transactions). Recurring, pre-authorized, and certain other types of transactions will not be declined.
Eligible Transactions that can be Blocked include ATM, In-Person (e.g. Point-of-Sale), Online/Phone, or International (includes ATM, In-Person, Online/Phone). However, transactions identified as Recurring and certain other transactions will not be Blocked. Note that some online merchants such as Apple and Amazon only verify the card is valid when approving a purchase, which will allow the transaction to initially be approved, even if you have a Block for online transactions. When the transaction is processed by the merchant or the item is shipped, the merchant will try to authorize the card for the full purchase amount, and the transaction will be declined at that time.
Woodforest will respond with a decline reason to the merchant stating the transaction is not permitted. If you want to have the transaction approved, you must review and modify your card settings and attempt the transaction again.
There are a number of reasons why it could have posted to the Eligible Account. Some examples are (i) Recurring transactions (e.g., monthly gym membership); (ii) the transaction was authorized before the setting was turned on; (iii) the transaction contained data that did not identify the transaction as the type of transaction that you wanted to Block; or (iv) the transaction was authorized on behalf of Woodforest by a third party when its system was down. This information is covered in the Terms and Conditions.
Yes. Removing a Block for International Transactions does not guarantee International Transactions will be authorized by Woodforest. From time to time, Woodforest may restrict a card from initiating International Transactions if we suspect an elevated risk of fraud. If you have plans to travel outside of the United States, in addition to removing the Block on the Card for International Transactions, you must inform Woodforest of the upcoming travel dates.
You may set a Transaction Limit, which sets a maximum per transaction dollar amount for Eligible Transactions that may be authorized on the Card. You do not have the option to apply the Limit to only certain types of Eligible Transactions. Also, the Eligible Account has its own limits referenced in the Account Disclosures (such as, ATM Cash Withdrawals and Point of Sale Cash Back transactions limits). Even if you establish a Limit through the Service, existing withdrawal limits established on the Eligible Account still apply.
You do not have an active card that is eligible for use of the Service. A new card can take up to 24 hours to be eligible for the Service.
A system technical issue has occurred that prevents Woodforest from displaying the card settings. Technical issues are typically short in duration and we recommend that the customer check back later to view the card information. If you need to update your settings immediately, contact us at 1-877-968-7962 (toll free) for immediate assistance.
Access your account whenever and wherever with Online and Mobile Banking.
Use your debit card to get cash at ATMs, make purchases, pay with digital wallets, and more.
24/7 monitoring and protection with Woodforest Debit Card Fraud Alerts!
(1) The Debit Card Management service allows you to turn your debit card on and off temporarily. If your card is lost or stolen, you must still contact us at 1-866-682-7045 to notify us so we can close the card. While turning off the card may reduce unauthorized activity, this setting does NOT close the card in the event it is lost or stolen.
(2) Subject to transaction limits.
(3) The app allows you to block certain types of transactions (i.e. ATM, in-store, etc.). Dollar amount limits apply to all transactions types.
(4) International includes ATM, in-store, and online/phone transactions. Removing a block for international transactions does not guarantee international transactions. Please contact a Retail Banker or contact us at 1-877-968-7962 for more information.
Mobile data rates may apply. Please see your carrier for details. The service does not prevent all transactions from being authorized or posted to your account. Other terms, limitations, and restrictions apply. Please see the Manage Debit Card Terms of Service for more details.