Account Management Tips
Monitor your balance regularly utilizing resources such as Online(1) and Mobile(2) Banking, Daily Email Notifications(3), ATMs, and Telephone Banking.
Set up alerts in Online or Mobile Banking to notify you when your balance drops below an amount you set. Debit Card Management in Mobile Banking allows you to set per transaction limits(4) or to allow or block certain transaction types(5).
Have regular sources of funds, such as a paycheck, directly deposited into your account by setting up direct deposits.
Be mindful of upcoming purchases and how they may affect your balance. Try to transfer funds or deposit checks into your account beforehand if needed.
Check out other Online and Mobile(2) Banking features built to help you manage your finances your way. Know where you stand and leverage ways to take next steps.
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Online and Mobile(2) Banking Tutorials
Overdraft Management Options
Overdrafts happen. These products can help protect you from some additional fees when they do:
| Optional Overdraft Protection Plans Link your primary account to a secondary checking or savings account, or an Unsecured or Secured Revolving Line of Credit (ReLi®)(6) as a backup. Available funds from the backup source would automatically transfer(7) into your primary account when items are presented that would cause an overdraft to occur. |
Standard Overdraft Practices We may cover an eligible transaction, at our sole discretion, when you do not have enough available funds to cover it.(8)(9) |
Additional Personal Banking Benefits
Deposit Interest Rates
Woodforest provides its customers with up-to-date deposit interest rates.
Overdraft Services
We offer products to help protect you from accidental overdraft fees.
Financial Tools
Take advantage of a collection of tools, including calculators and guides.
(1) If you are a new customer and opened your first new Woodforest account(s) today, you will have online access to your eligible account(s) by tomorrow. If you are an existing Woodforest customer new to online banking, you should see your eligible online account(s) immediately.
(2) You may also access our mobile banking site at mobile.woodforest.com. If you have any questions about our mobile banking website, iPhone®, or AndroidTM applications, please contact us at 1 (877) 968-7962 or email us at mobilesupport@woodforest.com. Data rates may apply. Please see your carrier for details. Additional limitations, restrictions and fees may apply for these services. You may speak to one of our Retail Bankers for more details.
(3) Daily Email Notifications are typically set up when accounts are opened. If you are not receiving Daily Email Notifications or wish to opt out please visit a branch or call us at 1 (877) 968-7962.
(4) Subject to transaction limits.
(5) The app allows you to block certain types of transactions (i.e. ATM, In-Store, etc.). Dollar amount limits apply to all transactions types.
(6) Line of credit available only to qualifying customers. All loan products are subject to credit approval. Applicants must maintain a checking account with Woodforest. May not be available for all deposit account products. If there are not enough funds available on the ReLi Line of Credit at the time an item is presented for payment, an overdraft item fee may be assessed.
(7) When automatic transfers occur from a checking or savings account (also known as a "sweep"), only one transfer fee will be assessed per day, regardless of the number of insufficient items. (See our Schedule of Fees). If there are not enough funds to sweep at the time an item is presented for payment, an overdraft item fee may be assessed. Certain accounts have limits to the number of debit transactions you can make within a statement period. Please refer to the Account Overview to determine whether transactional limits and fees apply.
(8) If you do not want us to consider any type of transaction for payment with Standard Overdraft Practices, you may opt out by speaking with a Retail Banker or calling us at 1 (877) 968-7962.
(9) We pay overdrafts at our sole discretion, which means we do NOT GUARANTEE we will always authorize and pay any type of transaction. We are under no obligation to pay items when an account has insufficient funds, regardless if previous transactions were paid. When using our discretion to pay an insufficient item, we consider whether your account is in good standing. We may determine that your account is not in good standing by evaluating all aspects of your account activity; such as, whether you are making regular deposits, you have too many overdrafts, or your account has been overdrawn for thirty-five (35) days or more. If your account is no longer in good standing, whenever possible, transactions will only be authorized and paid if you have available funds in your account at the time of the transaction. Your account may be evaluated at a later time to determine whether your account returns to a good standing. However, if you have incurred what we deem to be an excessive amount of overdraft related fees, then your account(s) will no longer be considered for our Standard Overdraft Practices. As such, whenever possible, transactions will only be authorized and paid if you have available funds in your account(s) at the time of the transaction.
