Essential Measures for Data Protection

Here at Woodforest National Bank, safeguarding users' personal and account information is our top priority. We ensure customer privacy through our security practices. Here are some ways that you can help us keep you safe.

Woodforest’s Security Measures

We prioritize protecting our customers, and part of protection is education. We want to help you identify potential threats. Controlled access features such as passwords, biometrics and tutorials are all in place for your convenience and safety. Woodforest provides guidance on enabling verification, updating contact information, and managing text authentication in mobile and online banking through our interactive demos. Check out our demo center today!

Our online services utilize password protocols, and we also offer biometric verification for mobile banking, to help ensure that only you can access your account. Click here to learn how to set up biometrics on your device! Remember to reset your password every 90 days to help prevent fraud.

Check out our demo center today! Learn more about how our mobile and online banking features can help you manage your Woodforest accounts from the comfort of your home. Visit Woodforest Explorer Demo Center

Check out our Online & Mobile Banking security today! Woodforest Online & Mobile Banking offers you additional security options and tools to better protect your online sessions. Helping to safeguard your Online & Mobile Banking and personal data continues to be our top priority. Learn More About Online & Mobile Banking Security

Empowering Users

The unfortunate truth is that identity theft is very real, and someone becomes a victim every day. Learn how to identify potential cyber threats before it’s too late. If you're interested in taking additional preventative measures against identity theft, you can check out a special offer from IDnotify^® just for Woodforest National Bank customers. This program offers protection against potential identify theft with services that include Experian^® Credit Monitoring, Annual Experian^® Credit Report & VantageScore^®(1), Social Network Monitoring, Internet Surveillance, and more.

• Phishing & Vishing - These scams were once largely centered around email, but attacks are also becoming commonplace via text and phone as scammers spoof phone numbers to appear legitimate⁽²⁾, appearing as if you know the person contacting you by obtaining the trusted individuals’ contact information or even employing voice automation. Always verify the person you’re communicating with before exchanging important information.
• Malware – This computer-based threat involves the criminal(s) using a virus to access your computer without your consent or knowledge. Be careful clicking on random links from unknown senders.
• Foreign Country Email Scam – Typically involves criminals posing as foreigners offering to transfer you a large sum of money in exchange for paying a fee for the scammer. Never exchange money with someone you don’t know or trust.
• Cross-Border Email Scam – This form of identity theft gives criminals the opportunity to utilize foreign lottery, money offers, or valued possessions to try and steal money from you. Visit our webpage to learn more about potential cyber threats!

If you see something, say something. If you have received a suspicious email or any type of unordinary communication, here are the ways to contact us:

• Our Phishing Group: reportphishing@woodforest.com
• Anti-Phishing Working Group: reportphishing@apwg.org

If you clicked any unknown links:

• Call Us Immediately: 1-877-968-7962
• Log into Online Banking: Change your username, password, and security questions. Close potentially compromised accounts.
• Place a Fraud Alert on Your Credit File by Contacting:
  • Equifax: www.equifax.com | (800) 525-6285
  • Experian: www.experian.com | (888) 397-3742
  • TransUnion: www.transunion.com | (800) 680-7289

Join us in our efforts to protect you from the dangers of cyber threats. We make it our mission to keep the public informed about the latest possible attacks. By working together, we can ensure a secure banking environment for all.