Privacy & Security

At Woodforest, your right to privacy and your online security is extremely important to us.

Below are links to several important documents that you should review prior to using our site or our online banking services. We have also included helpful tips for maintaining online security and articles on current online scams and issues.

Please feel free to contact us if you have any additional questions or concerns.

• Your Privacy Rights
• Woodforest Security Center

Bank Safely Online!

Internet banking security is a top priority at Woodforest. We utilize state of the art security to protect your information. We encourage you to remain aware of the potential for online fraud and to be prepared to react to any suspicious activity that puts your security at risk. We are providing you with the following information to help you protect yourself and keep your online banking information safe.

Online Fraud

The most common type of online fraud involves fraudulent emails sent to random email addresses for the purpose of stealing personal account and financial information, including online banking logon details. This practice is known as "phishing" or "spoofing".

Phishing criminals cast a very broad net by sending thousands of fraudulent emails to random email addresses, knowing that some of their targets will be among the recipients. In the process they end up sending email to many people who aren't customers.

These emails appear to be legitimate and try to entice you to disclose private information. This is done by asking you to reply directly to the email, or by asking you to follow a link within the email to log into an imitation website. Any details you provide may then be collected and used without your knowledge, including your user ID, password and account information.

It's important to note that a phishing attack does not involve a breach of Woodforest security. Phishing criminals rely on unsuspecting customers to reveal their personal account and financial information through fraudulent sources outside of Woodforest's secure online banking system

Protect Yourself

Woodforest recommends the following to protect you from online fraud.

• Never respond to an email asking you to provide personal account or login information. REMEMBER: Woodforest will NEVER send you an email asking you to provide personal account or login information, including debit or credit card information, user ID or password
• Do not use URL links in an email to access a financial institution Web page.
• Always log into Woodforest Online Banking Services directly by typing www.woodforest.com into your address bar, or by bookmarking our site in your Favorites.
• Only communicate personal information, such as account information, through our secure messaging feature on our website, or through a phone call you initiate.
• Ensure your computer is protected by up-to-date antivirus software.
• Use a personal firewall.
• Use the most current web browser and apply security patches.
• Protect your username and password
  • Never share your username and password with anyone.
  • Create a username and password that are difficult to guess.
  • Change your password often.
  • Never write down your username or password.
  • Do not use the same password for all accounts.
• Use secure sites when shopping or banking online.
• Use only one credit card for online purchases

Click here for more online security tips!

Reporting Fraud

If you responded to a fraudulent email, contact Woodforest Customer Care at 1-877-968-7962 or visit your local branch immediately.

If you receive an email that says it's from Woodforest, but you suspect it might be a phishing email, forward the entire original email including the original header information to reportphishing@woodforest.com .

If you receive a fraudulent "phishing" email, forward the entire original email including the original header information to:

• Federal Trade Commission at uce@ftc.gov or spam@uce.gov
• reportphishing@antiphishing.org
• reportphishing@woodforest.com

If you suspect your personal information has been compromised, contact any of the following three major credit bureaus to place a fraud alert on your credit file:

• Equifax at www.equifax.com
  800-525-6285
• Experian at www.experian.com
  888-397-3742
• TransUnion at www.transunion.com
  800-680-7289
• For more information regarding phishing schemes or identity theft visit:
  www.ftc.gov
  www.antiphishing.org