Privacy & Security

Security Center

Protecting your personal and account information is one of our top priorities. We are committed to helping you recognize and protect yourself against fraud.

How We Protect You

Password and Biometric Controlled
Access for Online Services

Automated Security Alerts

SSL Data Encryption

Firewalls and Filtering Routers

Your Privacy Rights (PDF) & Cookie Policy

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STOP. THINK. CONNECT.^™ Partner

We signed on as a partner of STOP.THINK.CONNECT.™, the global cybersecurity awareness campaign focusing on keeping the internet safe and secure in an increasingly connected world.

The campaign launched in 2010 and was developed by the STOP. THINK. CONNECT. Messaging Convention, a public-private partnership established in 2009 and led by The Anti-Phishing Working Group (APWG) and National Cyber Security Alliance (NCSA) to develop and support a national cybersecurity awareness campaign. The Department of Homeland Security provides the Federal Government's leadership for the campaign.

What You Can Do to Protect Yourself

A laptop, a notebook, a pen, a cellphone and a cup of coffee over a desktop

ONLINE SECURITY TIPS

Verify Websites Before Providing Any Account and/or Personal Information

Before providing information, look for the padlock icon in the browser's status bar, the symbol for a secure connection. Double-click for verification.

Check Daily/Weekly Email Notifications

Detect suspicious activity long before your monthly statement is issued.

Review Statements

Review your financial statements for unauthorized charges as soon as they are available.
If your paper statement is late by more than a week, check to verify your billing address and ensure account balances have not been affected.

Install and Keep Virus Protection Software Up To Date

Computer viruses can destroy data, steal private information or funds from your account and affect computer performance. This is why it is important to run full system scans often.

Remember:

Woodforest National Bank will NEVER ask you to provide or verify account or login information by email, phone or text message. This includes account numbers, user IDs, passwords, and debit or credit card information.

IDnotify^TM

Plans include Lost Wallet Services, Identity Restoration, Internet Surveillance, and more!

Exclusive offer for Woodforest customers.*

* Offer provided by IDnotify^™, a part of Experian^™.

Look Out For These Types Of Fraud

Mass emails or text messages sent by criminals impersonating trustworthy entities in an attempt to trick you into giving them your private information. They may try to steal your usernames, passwords, account numbers or Social Security numbers.
Typically contain an urgent message with instructions to click a link or open an attachment that will direct you to a fraudulent website.

A combination of "voice" and "phishing", this is a variation of phishing where automated recordings are left alerting you of fraudulent or unusual activity on your credit card, debit card, or bank account and you should call a provided phone number immediately.
If called, automated instructions direct you to provide private information that could help criminals make fraudulent use of your credit or debit cards or access your bank accounts.
Beware, the criminals can mask their phone number so the calls appear to come from the financial institution they are impersonating. ALWAYS call us directly to verify the validity of ANY message asking you to provide private information.

A combination of "malicious" and "software", Malware is a type of malicious software such as computer viruses, worms, trojan horses and spyware, that criminals use to access your computer without your consent or knowledge. Once on your computer, it can be used to steal information, send spam, commit fraud, or inflict damage on your computer system and software.

Typically involves criminals posing as foreigners. They offer to transfer potentially thousands of dollars to you in exchange for paying a fee for them to access their money that is being tied up due to strife in their country.
Often followed by emails requesting things such as additional money to cover transaction, transfer, or attorney's fees, blank letterhead, or even bank account numbers.

Illegal solicitations over the internet where criminals utilize foreign lottery, money offers, or even check overpayment schemes to try and steal money from you or commit identity theft.

Reporting Fraud

Received a Suspicious Email?

Do not click any links or act on any instructions in the email and forward the entire email to:

Our Phishing Email Group

reportphishing@woodforest.com

Federal Trade Commission

uce@ftc.gov

Anti-Phishing Working Group

reportphishing@apwg.org

If You Clicked Any Links: