Security Center

Protecting your personal and account information is one of our top priorities. We are committed to helping you recognize and protect yourself against fraud.

How We Protect You

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Password and Biometric Controlled
Access for Online Services
 
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Automated Security Alerts
 
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SSL Data Encryption
 
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Firewalls and Filtering Routers
 
 
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STOP. THINK. CONNECT. Partner

We signed on as a partner of STOP.THINK.CONNECT.™, the global cybersecurity awareness campaign focusing on keeping the internet safe and secure in an increasingly connected world.

The campaign launched in 2010 and was developed by the STOP. THINK. CONNECT. Messaging Convention, a public-private partnership established in 2009 and led by The Anti-Phishing Working Group (APWG) and National Cyber Security Alliance (NCSA) to develop and support a national cybersecurity awareness campaign. The Department of Homeland Security provides the Federal Government's leadership for the campaign.

What You Can Do to Protect Yourself

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ONLINE SECURITY TIPS

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Verify Websites Before Providing Any Account and/or Personal Information

Before providing information, look for the padlock icon in the browser's status bar, the symbol for a secure connection. Double-click for verification.

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Check Daily/Weekly Email Notifications

Detect suspicious activity long before your monthly statement is issued.

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Review Statements

Review your financial statements for unauthorized charges as soon as they are available.
If your paper statement is late by more than a week, check to verify your billing address and ensure account balances have not been affected.

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Install and Keep Virus Protection Software Up To Date

Computer viruses can destroy data, steal private information or funds from your account and affect computer performance. This is why it is important to run full system scans often.

Remember:

Woodforest National Bank will NEVER ask you to provide or verify account or login information by email, phone or text message. This includes account numbers, user IDs, passwords, and debit or credit card information.

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IDnotifyTM

Plans include Lost Wallet Services, Identity Restoration, Internet Surveillance, and more!

Exclusive offer for Woodforest customers.*

* Offer provided by IDnotify, a part of Experian.

Look Out For These Types Of Fraud

  • Mass emails or text messages sent by criminals impersonating trustworthy entities in an attempt to trick you into giving them your private information. They may try to steal your usernames, passwords, account numbers or Social Security numbers.
  • Typically contain an urgent message with instructions to click a link or open an attachment that will direct you to a fraudulent website.

Reporting Fraud

Received a Suspicious Email?

Do not click any links or act on any instructions in the email and forward the entire email to:


Our Phishing Email Group

reportphishing@woodforest.com


Federal Trade Commission

uce@ftc.gov


Anti-Phishing Working Group

reportphishing@apwg.org

If You Clicked Any Links:

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Call Us Immediately

1-877-968-7962

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Log into Online Banking and:
  • Change your username, password, and Security Questions
  • If any account information was communicated, close those accounts
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Place a Fraud Alert On Your
Credit File by Contacting:

Equifax
www.equifax.com | (800) 525-6285
 
Experian
www.experian.com | (888) 397-3742
 
TransUnion
www.transunion.com | (800) 680-7289
 
You get 1 free credit report yearly from each of these reporting agencies.

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Additional Links

Woodforest National Bank

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