We are here for our customers, even during times of uncertainty.

Update Jan. 5, 2021: The Internal Revenue Service (IRS) and Treasury Department have started delivering a second round of stimulus payments.

Many payments will be automatically deposited. Woodforest will notify you via email when a stimulus payment has been deposited to your account.

Economic Impact (Stimulus) Payments

For many taxpayers who qualify, the second round of Economic Impact (Stimulus) Payments provided by the U.S. Government (IRS) will be automatically deposited and no further action is required. Payments should be sent using bank account information from your 2018 or 2019 tax returns or from other government benefits (i.e., Social Security retirement) or if you set up an automatic payment for the first round of stimulus payments.

If you qualify but did not file a tax return or have not given the IRS your direct deposit account information in the last two years, those who qualify should either receive a U.S. Treasury check or a prepaid card. We understand the IRS started mailing paper checks on 12/30/2020, and we expect prepaid debit cards to begin mailing in early January.

Woodforest has processed all the automatic stimulus payments received from the IRS and U.S. Treasury department to date and customers who received automatic payments had access to those funds on January 1, 2021.

If we were unable to deposit the stimulus payment (due to incorrect posting information on the IRS payment), we returned the funds to the U.S. Treasury. The U.S Treasury may redirect the returned payment to you via check to the address they have on file, or you may need to request the stimulus payment as part of your 2020 federal income tax filing. We encourage you to review the IRS Second Economic Payment FAQ and consult with your tax preparer for more information.

Additional Resources: You can check on the status and method of your stimulus payment using the IRS's Get My Payment tool. Visit the IRS website for more information about qualifications, amounts, and receiving payments. Woodforest National Bank Routing Number information is available here.

Direct Deposit Payments:

  • Woodforest will send an email notice when a stimulus payment from the IRS appears in your account.
  • Monitor your account for the incoming payment using our Mobile Banking App or Online Banking system. The description of the deposit in your account will include the word "IRS."
  • Set up a direct deposit account alert in Online Banking to tell you when direct deposits post to your account.

Paper Check Payments:

  • Deposit your check using our Mobile Banking App.
  • Visit one of our locations to deposit or cash your check.

Accessing Funds:

  • Use your debit card to make purchases or withdraw cash from one of our ATMs.
  • From our Mobile Banking App, you can check your balance, transfer/send money and pay bills.
  • Non-customers may cash checks at our branch locations for a small fee (1% or $5 of the check amount, whichever is greater) or can open a new account.
  • Expect a longer wait time at our branch locations due to physical distancing and other safety measures in place to protect our clients and associates.

Small Business Paycheck Protection Program (PPP)

Woodforest understands the ongoing challenges facing small businesses today and our team continues to work alongside customers in our local communities to navigate the complexity of the Small Business Administration's (SBA) Paycheck Protection Program (PPP).

Woodforest is now accepting online applications for First Draw and Second Draw PPP loans.

Click Program Details for more information on First and Second Draw PPP loan applications and forgiveness. Woodforest remains dedicated to serving small businesses during this unprecedented time. Call us (toll-free) at (800) 685-6783 for questions or assistance.

PPP Program Details

Self-Service Banking Tools

Online Banking and Mobile Banking App*

With online banking and our mobile banking app, you can check balances, view transactions, make payments, and more. Download the Woodforest Mobile Banking App* if you haven't yet done so. With our mobile app you can access your accounts anytime, anywhere.*

*Mobile data rates may apply. See your carrier for details.

Enroll in Online BankingGet the Mobile Banking App

Telephone Banking
Access 24-hour account information by calling our Telephone Banking System (toll-free) at 1-866-226-5724.

Hours and Locations

Revised Branch Hours

For the latest information regarding branch hours, please visit our locations page.

Branch Hours & Locations

COVID-19 Customer Assistance

Coronavirus (COVID-19) Assistance Line

Toll-Free (877) 968-7962 (Mon - Sat 9 am - 5 pm CT)

You can contact us through Secure Messaging in online banking. Log in to online banking and select the "Messaging" tab.

For all other questions regarding your account, please visit our contact us page.

COVID-19 Cyber Security

Important Message: COVID-19 Cyber-Security Scams

The Department of Homeland Security's Cybersecurity and Infrastructure Security Agency (CISA) recently issued a Cyber Alert,(1) "Defending against COVID-19 Cyber Scams," reminding individuals to remain vigilant for scams related to COVID-19. Visit https://www.cisa.gov/coronavirus for more information from CISA.

The Internal Revenue Service (IRS) urges taxpayers to be on the lookout for scam artists trying to use the Economic Impact Payments (Stimulus Payments) as cover for schemes to steal personal information and money. Remember, the IRS will not call, text, email or contact you via social media asking for personal or bank account information – even related to the Economic Impact Payments. Visit https://www.irs.gov/coronavirus/economic-impact-payment-information-center for more information.

Email, Text, Social Media Scams

Be aware of cyber "actors" who have been sending emails containing malicious attachments and links to fraudulent websites to trick recipients into revealing sensitive information or donating to fraudulent charities or causes.

  • Customers should be wary about any email with a "COVID-19, Economic Impact Payment, Stimulus Payment” or related subject link, attachment or hyperlink. In addition, exercise caution on social media, in text, or if receiving calls containing pleas related to COVID-19.
  • If you receive a suspicious email or text message, do not respond, do not click on links, and do not open attachments.
  • Woodforest will never ask you for a debit card PIN, access code or online banking password.

Check Scams

The recently approved stimulus package will require that some payments be made by check to recipients. Please be aware of check scams.

  • The government (or your bank) will not call to ask for your Social Security number, bank account, credit card number, or any other personal private information.
  • The government will not ask you to pay anything upfront, such as a fee, to receive your money.
  • Any reports of money already available are not true. Be wary of anyone who tells you they can expedite or obtain a payment or loan for you.

For specific examples and useful information on COVID-19/Coronavirus scams, visit:
To report suspicious/scam behavior, visit the Federal Trade Commission - https://www.ftc.gov/complaint


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