Child Tax Credit Payments

As part of the American Rescue Plan passed by Congress in March 2021, the Internal Revenue Service (IRS) has indicated it will begin sending advance payments of the Child Tax Credit to eligible families beginning July 15. If eligible, the IRS has indicated, per the links below, that payments will be distributed either by direct deposit or by mail. If distributed by direct deposit, the funds should be automatically deposited, in which case, no further action would be required.

For more information including eligibility calculations, please visit www.irs.gov:

• Advance Child Tax Credit Payments in 2021 | Internal Revenue Service (irs.gov)
• 2021 Child Tax Credit and Advance Child Tax Credit Payments Frequently Asked Questions | Internal Revenue Service (irs.gov)

Stimulus Payments

Woodforest has processed all of the automatic stimulus payments received from the IRS and U.S. Treasury Department received to date. Some taxpayers, who qualify, may still be receiving stimulus payments as part of their 2020 Federal Tax Filing. Depending on personal selection of how to receive Tax Refunds, those payments may be automatically deposited or sent as a U.S. Treasury check or pre-paid card.

You may check on the status of your stimulus payment using the IRS's Get My Payment tool. Visit the IRS website for more information about qualifications, amounts, and receiving payments. Woodforest National Bank Routing Number information is available here.

Woodforest understands the ongoing challenges facing small businesses today and our team continues to work alongside customers in our local communities to navigate the complexity of the Small Business Administration's (SBA) Paycheck Protection Program (PPP).

As of May 4th, 2021, funding for the current PPP loan program has been exhausted. Woodforest is no longer able to take new applications and will be sending final notifications to all customers who had applications in progress.

Click the PPP Forgiveness Details link below for more information on the First and Second Draw PPP loan forgiveness process. Woodforest remains dedicated to serving small businesses during this unprecedented time. Call us (toll-free) at (800) 685-6783 for questions or assistance.

PPP Forgiveness Details

With online banking and our mobile banking app, you can check balances, view transactions, make payments, and more. Download the Woodforest Mobile Banking App* if you haven't yet done so. With our mobile app you can access your accounts anytime, anywhere.*

*Mobile data rates may apply. See your carrier for details.

Enroll in Online BankingGet the Mobile Banking App

Telephone Banking
Access 24-hour account information by calling our Telephone Banking System (toll-free) at 1-866-226-5724.

For the latest information regarding branch hours, please visit our locations page.

Branch Hours & Locations

Toll-Free (877) 968-7962 (Mon - Sat 9 am - 5 pm CT)

You can contact us through Secure Messaging in online banking. Log in to online banking and select the "Messaging" tab.

For all other questions regarding your account, please visit our contact us page.

The Department of Homeland Security's Cybersecurity and Infrastructure Security Agency (CISA) recently issued a Cyber Alert,⁽¹⁾ "Defending against COVID-19 Cyber Scams," reminding individuals to remain vigilant for scams related to COVID-19. Visit https://www.cisa.gov/coronavirus for more information from CISA.

The Internal Revenue Service (IRS) urges taxpayers to be on the lookout for scam artists trying to use the Economic Impact Payments (Stimulus Payments) as cover for schemes to steal personal information and money. Remember, the IRS will not call, text, email or contact you via social media asking for personal or bank account information – even related to the Economic Impact Payments. Visit https://www.irs.gov/coronavirus/economic-impact-payment-information-center for more information.

Be aware of cyber "actors" who have been sending emails containing malicious attachments and links to fraudulent websites to trick recipients into revealing sensitive information or donating to fraudulent charities or causes.

• Customers should be wary about any email with a "COVID-19, Economic Impact Payment, Stimulus Payment” or related subject link, attachment or hyperlink. In addition, exercise caution on social media, in text, or if receiving calls containing pleas related to COVID-19.
• If you receive a suspicious email or text message, do not respond, do not click on links, and do not open attachments.
• Woodforest will never ask you for a debit card PIN, access code or online banking password.

The recently approved stimulus package will require that some payments be made by check to recipients. Please be aware of check scams.

• The government (or your bank) will not call to ask for your Social Security number, bank account, credit card number, or any other personal private information.
• The government will not ask you to pay anything upfront, such as a fee, to receive your money.
• Any reports of money already available are not true. Be wary of anyone who tells you they can expedite or obtain a payment or loan for you.

For specific examples and useful information on COVID-19/Coronavirus scams, visit:
https://www.consumer.ftc.gov/blog/2020/02/coronavirus-scammers-follow-headlines
https://www.consumer.ftc.gov/features/coronavirus-scams-what-ftc-doing
To report suspicious/scam behavior, visit the Federal Trade Commission - https://www.ftc.gov/complaint

⁽¹⁾https://www.us-cert.gov/ncas/alerts/aa20-03a