For most taxpayers, the CARES Act Economic Impact (Stimulus) Payment provided by the U.S. Government (IRS) will be automatic and no further action is required. Stimulus Payments will be sent using bank account information from your 2018 or 2019 tax returns or from other government benefits (i.e., Social Security retirement). If you’re not sure you meet this criteria or if you’d like more information about qualifications, amounts, and receiving payments, please visit the IRS website at https://www.irs.gov/coronavirus/economic-impact-payments.

Woodforest National Bank Routing Number information is available at https://www.woodforest.com/WFNB/check-routing-number.

Direct Deposit Payments:

• Monitor your account for the incoming payment using our Mobile Banking App or Online Banking system. The description of the deposit in your account will include the word "IRS."
• Set up a direct deposit account alert in Online Banking to tell you when direct deposits post to your account.

Paper Check Payments:

• Deposit your check using our Mobile Banking App.
• Visit one of our locations to deposit or cash your check.

Accessing Funds:

• Use your debit card to make purchases or withdraw cash from one of our ATMs.
• Check your balance, send money to friends and family and pay bills using our Mobile Banking app.
• Non-customers may cash checks at our branch locations for a small fee (1% or $5 of the check amount, whichever is greater) or can open a new account.
• Expect a longer wait time at our branch locations due to physical distancing and other safety measures in place to protect our clients and associates.

With online banking and our mobile banking app, you can check balances, view transactions, make payments, and more. Download the Woodforest Mobile Banking App* if you haven't yet done so. With our mobile app you can access your accounts anytime, anywhere.*

*Mobile data rates may apply. See your carrier for details.

Enroll in Online BankingGet the Mobile Banking App

Telephone Banking
Access 24-hour account information by calling our Telephone Banking System (toll-free) at 1-866-226-5724.

For the latest information regarding branch hours, please visit our locations page.

Branch Hours & Locations

Toll-Free (877) 310-0116 (Mon - Sat 9 am - 5 pm CT)

You can contact us through Secure Messaging in online banking. Log in to online banking and select the "Messaging" tab.

For all other questions regarding your account, please visit our contact us page.

We appreciate your patience. We are experiencing high call volumes and longer than normal wait times through our call center. To learn more about how to access your account through online banking and mobile banking, please visit us here. Thank you for being a valued customer.

Woodforest resources have been working around-the-clock since early April to prepare and submit applications to the Small Business Administration. We have been honored to work alongside small businesses in local communities to procure needed funds under the Small Business Administration's (SBA) Paycheck Protection Program (PPP).

We are no longer taking new applications. Our teams have shifted efforts to processing the remaining applications received and we are ramping up to assist you with the PPP loan forgiveness process. Woodforest remains dedicated to serving small businesses during this unprecedented time. Call us (toll-free) at (800) 685-6783 for questions or assistance.

Program Details

The Department of Homeland Security's Cybersecurity and Infrastructure Security Agency (CISA) recently issued a Cyber Alert,⁽¹⁾ "Defending against COVID-19 Cyber Scams," reminding individuals to remain vigilant for scams related to COVID-19. Visit https://www.cisa.gov/coronavirus for more information from CISA.

The Internal Revenue Service (IRS) urges taxpayers to be on the lookout for scam artists trying to use the Economic Impact Payments (Stimulus Payments) as cover for schemes to steal personal information and money. Remember, the IRS will not call, text, email or contact you via social media asking for personal or bank account information – even related to the Economic Impact Payments. Visit https://www.irs.gov/coronavirus/economic-impact-payment-information-center for more information.

Be aware of cyber "actors" who have been sending emails containing malicious attachments and links to fraudulent websites to trick recipients into revealing sensitive information or donating to fraudulent charities or causes.

• Customers should be wary about any email with a "COVID-19, Economic Impact Payment, Stimulus Payment” or related subject link, attachment or hyperlink. In addition, exercise caution on social media, in text, or if receiving calls containing pleas related to COVID-19.
• If you receive a suspicious email or text message, do not respond, do not click on links, and do not open attachments.
• Woodforest will never ask you for a debit card PIN, access code or online banking password.

The recently approved stimulus package will require that some payments be made by check to recipients. Please be aware of check scams.

• The government (or your bank) will not call to ask for your Social Security number, bank account, credit card number, or any other personal private information.
• The government will not ask you to pay anything upfront, such as a fee, to receive your money.
• Any reports of money already available are not true. Be wary of anyone who tells you they can expedite or obtain a payment or loan for you.

For specific examples and useful information on COVID-19/Coronavirus scams, visit:
https://www.consumer.ftc.gov/blog/2020/02/coronavirus-scammers-follow-headlines
https://www.consumer.ftc.gov/features/coronavirus-scams-what-ftc-doing
To report suspicious/scam behavior, visit the Federal Trade Commission - https://www.ftc.gov/complaint

⁽¹⁾https://www.us-cert.gov/ncas/alerts/aa20-03a