Frequently Asked Questions

ATTENTION

From 12:00 am CT to 3:00 am CT each Sunday morning, general system maintenance is performed on our online banking system. We may also make emergency system changes on any evening. During this time you may experience limited system functionality or access. This maintenance will affect those using our website, mobile applications, as well as Quicken and QuickBooks users. Ongoing maintenance is required to ensure our systems are running at optimal performance. We apologize for any inconvenience.

Is Online Banking Services secure?

Yes. Your right to privacy and your online security is extremely important to us at Woodforest. You are protected by advanced encryption and authentication technology, ensuring the best efforts to maintain the safety of your data. Additionally we have secure messaging to contact Online Support Services securely by email.

For more information about security, please review the following important information prior to using our site or our online banking services

Am I able to securely access Online Services outside the United States?

Yes for most regions. We have enhanced our security to provide additional fraud prevention when accessing Online Banking Services from outside the United States. Some regions may be explicitly blocked by our system for security reasons. If traveling outside the United States, please contact us at one of the following phone numbers so they may update your profile to allow you access to Online Services from the region(s) you will be traveling.

  • Toll-Free: 1-877-968-7962
  • Houston: 832-375-2000
Why did I get an error that the region I'm logging in from is not permitted for my account?

If you attempt to log into Online Services from a foreign country without first contacting us, you will receive a region not permitted error stating you are attempting to log in from a country or region that is not permitted for your account. When traveling outside the continental United States you must notify the bank which country or region from which you will be logging into Online Services. Your online banking profile will be updated to allow you access to Online Services from the specified foreign country. Once you have been granted access to Online Services from a foreign country, you will be prompted to answer one of your security questions or authenticate your mobile device each time you log in as an extra security precaution.

Please contact us at one of the phone numbers below (or contact your branch) to request your profile be updated with the country or region to which you will be traveling.

  • Toll-Free: 1-877-968-7962
  • Houston: 832-375-2000
© 2025 Woodforest National Bank
Member FDIC Equal Opportunity Employer - Equal Housing Lender Equal Housing Lender
Equal Opportunity Employer
Woodforest National Bank

Messages go here