Western Union

Western Union Money Transfers

Western Union® Online Money Transfer makes it easy to send and receive Western Union transfers directly to/from your Woodforest account using Online Banking or our Mobile Banking App*. Not enrolled in Woodforest Online Banking? Enroll today!

Send and receive money 24/7 from the convenience of your computer or mobile device.

Desktop

1. Login to Woodforest Online Banking.

2. Access the Transfers tab.

3. Go to the Western Union section.

Mobile

1. Open the Woodforest Mobile Banking App*.

2. Access the main menu ( vertical dots representing a menu icon ).

3. Select Western Union.

A paper plane flying around the world

Send up to $950 per day to over 200 countries and territories.

A paper plane flying into a piggy bank

Receive Western Union transfers directly into your Woodforest account.

Funds can be transferred with either Western Union's Money in Minutes or Next Day service**. Funds are available for pick up at any participating Western Union agent location worldwide or through Woodforest Online Banking and the Woodforest Mobile Banking app for valid account holders.

Only use Western Union for sending money to friends and family. Never send money to someone you have not met in person. Scammers sometimes encourage people to transfer money.

Do not transfer money to anyone who asks you to send them money:

  • For an emergency you have not personally confirmed
  • For anti-virus protection
  • For a deposit or payment on a rental property
  • To claim lottery or prize winnings
  • To pay taxes
  • For a donation to charity
  • For a mystery shopping assignment
  • For a job opportunity
  • For a credit card or loan fee
  • To resolve an immigration matter
  • To pay for something in response to a telemarketing call. Telemarketers cannot sell you anything and take payment for money transfer from anyone in the U.S. It’s illegal.

If you transfer money, the person you are sending it to gets the money quickly. After the money is paid, Western Union may not be able to give you a refund, even if you are the victim of fraud, except under limited circumstances.

If you believe you may be a victim of fraud call the Western Union Fraud Hotline at 1-800-448-1492 (toll-free). Or visit https://www.westernunion.com/us/en/fraudawareness/fraud-report-fraud.html.

To learn more about how to protect yourself from fraud, visit westernunion.com/stopfraud.

What if I need to cancel or make a change to a transaction?

Contact Western Union Customer Support 24/7 at 1-800-325-6000 within 30 minutes of payment to make a change or cancel and receive a full refund.

How do I check the status of my transaction?

  • You can check the status of your transaction and print copies of your past receipts from the Western Union Money Transfers features in Online Banking and the Mobile Banking App*.
  • If you made changes to your transaction through the Western Union call center, you can request a receipt.

How do I file a complaint related to my Western Union Money Transfer?

We want you to have the best possible experience when you use our services. If you’ve encountered any problems with your transaction, please let us know by filing a complaint, and we’ll respond within 24 hours.
Learn more about our error resolution and cancellation practices. A full refund typically applies. A refund isn’t applicable if the receiver has already picked up their funds or where prohibited by law.

What’s the fee to send a Western Union online money transfer?

The fee for the online service varies based on the principal amount of the transfer and the speed of service. You’ll see the fee and exchange rate or estimated exchange rate (for international transactions only) for your transaction before you complete the transfer.

What if I had a problem with my transaction?

If you think there’s an issue with your transaction, file a complaint within 180 days of the date the funds would have been made available to the receiver. A Western Union customer support representative will contact you within 24 hours.

What’s considered an issue?

If your receiver couldn’t pick up funds because of a problem with the transaction—or didn’t pick up the amount you expected— you can file a complaint within 180 days of the date the funds should have been made available for pickup. A Western Union customer support representative will contact you using the contact details you supply within 24 hours.

How will my receiver be notified of the money transfer?

When you’ve completed your transaction, you’ll need to contact your receiver and give them the 10-digit tracking number (MTCN), and the answer to the test question if you added one. Please remind your receiver to bring a photo id.

What if my receiver’s ID was lost or stolen?

You can add a test question and answer during your transaction. Your receiver will be able to pick up their funds without ID, except where prohibited by the receiving country.

Will the receiver be able to pick up the money at any Western Union location?

They can pick up their funds at a participating Western Union agent location based on the destination (country, state, and/or city) you specified in your transaction.

How do I find an agent location?

Just call our 24-hour automated agent locator at 1-800-325-6000 (Español: 1-800-325-4045) or go to
http://www.westernunion.com/locator.

How quickly will my receiver be able to pick up their money?

It depends on the service you chose:

  • Money In Minutes service - generally available within minutes after the transaction has been submitted.
  • Next Day service** - available the next day.

How will I know when my receiver has picked up the funds?

During the transaction, you’ll be asked if you want to receive a notification via email or text messaging, or opt out of receiving a notification altogether. Once your receiver has picked up their funds you’ll be notified based on the option you selected. Standard message and data rates may apply.

Do I need a Western Union My WU® Number to send a money transfer?

No, but using a My WU® Number will earn you points towards great rewards. To learn more or enroll for free, visit
http://www.westernunion.com/us/mywu.

How do I cancel or adjust my transfer once it is sent?

To cancel or make changes to your transaction once it’s been sent, call Western Union customer support at 1-800-325-6000, (Español 1-800-325-4045). You won’t be able to cancel or change a transaction that’s already been paid out.

Western Union Money Transfer is subject to the terms and conditions of the Woodforest National Bank Online Services Agreement and the Western Union Money Transfer® Service User Agreement, as posted at the Woodforest Online Banking website.

To send a transfer, you must have a valid postal address in the United States that is not a P.O. Box associated with your user account.

Woodforest National Bank engages in the money transmission business as an authorized delegate of Western Union Financial Services, Inc. under Chapter 151 of the Texas Finance Code. If you have a complaint, please contact Western Union Customer Service first at 1-800-325-6000 (toll-free). After contacting Western Union Financial Services, Inc. and if you still have an unresolved complaint regarding the company's money transmission services, please contact the Texas Department of Banking at 2601 North Lamar Boulevard, Austin, TX 78705 – telephone number 1-877-276-5554 (toll-free) or visit www.dob.texas.gov for more information.

*Mobile data rates may apply. Please see your carrier for details.

**For consumer protection, funds are delayed for transaction review; services may also be delayed or unavailable based on certain transaction conditions, including amount sent, destination country, currency availability, regulatory issues, identification requirements, Agent location hours, differences in time zones, or selection of delayed options. Additional restrictions may apply.

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